Customer care information for our fans

Shipment Support Ticket

If you have a lost or damaged package, it means one of our preferred carriers has possibly made a mistake. For that we are sorry and will work diligently to find out what went wrong. We will keep you posted as to the status of our investigation. In order to do that, please tell us what happened and give us the information necessary to start investigating the issue. Thank you.

Issue Type:

Package Information

Tracking Number(required)


Delivery Service

Date Expected Delivery

Time Expected Delivery

Actual Delivery Date (If Known)

Actual Delivery Time (If Known)

Sender's First Name

Sender's Last Name

Address 1

Address 2





Email Address (required)

If Lost or Damaged, List Contents of Package with Value

If Lost or Damaged, will you Repair or Replace items

Please tell us any other information that may help